The Property Redress Scheme is vital in protecting consumers from loss. The decision to invest in property can be uncertain if our clients have limited protections in place to protect them from financial loss. Concept Capital Group is a proud member of the Property Redress Scheme. But who are the Property Redress Scheme? And what can they do for you?
The Property Redress Scheme (PRS) are a consumer redress scheme, authorised by the Government since 2014, to provide an impartial service that considers consumer complaints about a variety of property-related issues. The PRS is not a regulator or an enforcement agency. They are committed to providing an independent and impartial resolution service.
The Property Redress Scheme is open to property professionals to show they are committed to providing excellent customer service and improving standards within their area of interest in the property industry. All businesses who carry out estate, lettings and property management work have a legal responsibility to belong to a redress scheme. If at any point, our clients feel our service has fallen short of what is expected, they may be able to raise a complaint with the PRS.
A Redress Scheme allows consumers to escalate a complaint they have against a member of the scheme. The main purpose is to resolve or settle unresolved complaints from consumers who have suffered a loss as a result of a member’s actions. It is an alternative to using the Courts and the complainant must have exhausted the Member’s internal complaints process before contacting the redress scheme.
We believe in ensuring that our clients know about the Property Redress Scheme in order for them to feel confident in our products and services. However, we are also very proud of our customer service but don’t just take our word for it, check out our Feefo page to see reviews from verified clients. If you want to find out more about our membership in the PRS, or our Buy-to-Let Park Home investment opportunity, call us today on 0208 138 1888 or email [email protected] to request more information or schedule a call with us.